• Location

  New Delhi

• Employment type

  Full Time Permanent co-worker

• Department

  Risk & Compliance

• Deadline

  2026-06-02

• Mobility support

  Domestic

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimen­sions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!

Experience Level

Senior Level

Location: Delhi,Delhi,India

About us 

WeWork India is one of India’s leading flexible workspace operators – ‘Great Place To Work’ certified (Nov 2024 – Nov 2025), aimed at creating flexible workspace solutions for companies of all sizes. 

Since its inception in India in 2016, WeWork India has expanded across 68 operational centres in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad. WeWork India meets distinct workspace needs, for various businesses. WeWork India strives to provide customised and curated solutions for various office space needs through its products and solutions. 

At WeWork India, we’re driven by collaboration, creativity, and a shared vision to redefine the future of work. If you’re looking to be part of a dynamic, fast-growing organisation that values talent and fosters growth, join us and build your future with WeWork India. 

For more information, please visit our website 

About the Role

The Community team is dedicated towards enhancing the member experience, sales performance and operational excellence of our WeWork locations. This team plays a central role in all operations at all locations of WeWork and serves as the “face” of WeWork.

Every member of this team helps our members and employees create their life’s work through assisting in functions such as hospitality and operations. 

Roles and Responsibilities 

Illustrate WeWork’s core values and strive to achieve our mission by supporting the Community Management team to achieve the following:

• Create a welcoming and collaborative community environment amongst our members through events and by building relationships between members

• Ensure that your building is fully operational and processes are running smoothly

• Drive growth and promotion of WeWork-provided service offerings

• Take direction from the Community Lead and the Community Manager to support the Community Team as necessary

Greeting / Point of Contact 

• Be the first and last point of contact for your building

• Cover the front desk during business hours

• Greet and check-in member guests

• Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails

• Manage On-Demand member check-ins and check-outs

• Prepare and distribute promotional materials to guests/potential members

• Greet and welcome walk-in and potential new members and guest questions or refer inquirers to additional resources
  

Membership Management

• Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications

• Solve member-related issues to ensure that a cohesive community is maintained (tickets, emails, escalations and in person)

• Conduct member one on ones and gather feedback 

• Work on member net promoter score target 

• Own a percentage of the building’s renewal/growth target 

• Oversee special amenities, up sells and ancillary revenue and hygiene

Events and Community Management 

• Make posters for events and prepare newsletters 

• Assist with set-up and breakdown of internal and external events including strategizing, planning and execution

• Plan business development activities for ancillary revenue streams such as external events

• Host periodic new member orientations 

• Create monthly events calendar and plan around allocated budget

Building Operations and Management 

• Assist with move-ins and move-outs; prepare and distribute member welcome packets

• Assist with building operations and maintenance to ensure the highest level of member experience

• Fielding and assigning requests submitted through the ticketing platforms

• Manage keycard activations and assisting members with minor operational challenges, wherever applicable

• Ensure that the building is clean and well kept

• Order consumables and ensure that the building spends are within the budget

• Take charge of mail and package responsibilities as needed

• Submit building receipts to the Community Lead and the Community Manager for expense reports

• Identify issues for escalation to the Community Lead and the Community Manager and document the same  accordingly

• Support and manage on ground third party support teams 

Experience and Qualifications 

• Bachelor’s degree

• 1-2 years customer service/Hospitality and/or sales experience

• Must have strong verbal and written communication skills

• Exceptional organizational and multitasking skills

• Must demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy

• Passion for entrepreneurial communities

• Proficient in basic computer skills

Equal Opportunity Employer

WeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.

Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that  you’ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.

Apply to this job

Experience Level

Mid Level

JOB SUMMARY

Assists in the management of all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Assists with managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Assists with leading the emergency response team for all facility issues.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.

OR

• 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; no experience required.

CORE WORK ACTIVITIES

Assisting with the Management of Engineering Operations and Budgets

• Assists with managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems.

• Assists with ensuring regulatory compliance to facility regulations and safety standards.

• Assists with managing and controlling heat, light and power and recommends current best methods for energy conservation and economical facility operations.

• Assists with the development of specifications and requirements for service contracts and administers such contracts to support building needs.

• Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion.

• Assists with the oversight of the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities.

• Assists with the development of a long term plan for preventative maintenance and asset protection and overseeing execution of plan.

• Assists with the development of project plans in accordance with renovation or new construction needs.

• Coordinates with contractors for bids and construction to ensure timely completion of projects within budgetary guidelines.

• Builds positive relationships with external customers such as city building/zoning department, fire prevention bureau and vendors.

• Ensures fire crew has complete understanding of all procedures, equipment and alarms.

• Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition.

• Conducts guest room and common area inspection to ensure guest satisfaction.

• Inspects and evaluates the physical condition of facilities in order to determine the type of work required.

• Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.

• Selects and orders or purchases new equipment, supplies, and furnishings.

• Manages parts and equipment inventory.

Maintaining Property Standards

• Ensures building and equipment licenses and certifications are current.

• Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems).

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.

• Establishes guidelines so employees understand expectations and parameters.

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

• Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction.

• Strives to improve service performance.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Experience Level

Mid Level