About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. 

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

• The Executive – Customer Experience is responsible for resolving issues, keeping customers updated, analysing trends, supporting clients, managing service schedules, maintaining records, and tracking performance metrics.
• The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Requirements

Job Responsibilities:

• To collaborate with departments to address issues, ensure resolutions are effectively implemented, and provide complaint data reports as required.
• Keeps customers informed about the progress of their complaints and provides timely answers and solutions.
• Analyzes complaint trends to identify areas for improvement.
• Provide ongoing support to clients.
• Track and monitor client engagement while offering updates and actionable recommendations.
• Addresses and resolves client inquiries, concerns, and feedback.
• Tracks service plans and delivery schedules for top clients. Shares weekly, fortnightly, and monthly updates with clients to ensure transparency and alignment.
• Maintains accurate and up-to-date client records, demonstrates a strong understanding of industry best practices for service delivery schedules, and efficiently manages operations to adapt to evolving requirements and customer needs by reorganizing processes as necessary.
• Tracks key performance metrics to measure success.

Key Result Areas:

• Customer Issue Resolution
• Trend Analysis
• Operational Efficiency
• Client Engagement & Support
• Service Coordination & Delivery

Competencies (Skills essential to the role):

• Effective communication skills
• Accountability
• Self-motivated
• Collaboration
• Organised 
• Problem-solving skills

Educational Qualification / Other Requirement:

• Graduation
• Languages: Local Language and English
• 0 – 1 years of customer handling experience (B2B/B2C)

Role Type / Key working relationships:

• Individual Contributor
• Internal team
• External stakeholders

Benefits

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Safety
• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Experience Level

Executive Level

Function: RA-Support-Customer Service

Grade: M1-M3

Role: Team Member- Customer Service

Job Description

Job Role:

• Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan/Business Loan).

•Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT

•Quality of Service Request and Resolution as given to customers. 

Job requirements:

•Some experience in Customer Service would be an added advantage

•Believes in team work

•Taking ownership of customer issues and taking them to end to end resolution

•Apply best practices and focus on areas of improvement

•Focused towards achievement of own KRAs

•Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.

•Proficiency in WORD and EXCEL/PPT preferred

– Role involves providing exceptional customer service to clients.
– Responsibilities include addressing customer inquiries and resolving issues efficiently.
– The position is based in a store located in Daryaganj, Delhi.
– Candidates should be enthusiastic and possess good communication skills.
– Freshers are encouraged to apply, making it an excellent opportunity for those starting their careers in customer service.

– Position: Customer Service Specialist
– Location: Store in Daryaganj, Delhi
– Focus on providing excellent customer service
– Engage with customers to address their inquiries
– Assist in resolving issues and ensuring customer satisfaction
– Ideal for individuals who enjoy helping others and have good communication skills
– Open to both freshers and experienced candidates
– A great opportunity to start a career in customer service.

We’re Hiring: Member Services Executive – Loyalty Program

Location: On-site | New Delhi

Role: Full-time | Non-Sales | Member Support Executive

Eligibility: Freshers with excellent communication skills are welcome to apply!

Your Responsibilities:

• Handle inbound calls from loyalty program members
• Assist members with booking requests, membership queries, and benefit clarifications
• Manage escalations with empathy and resolve within defined TAT (Turnaround Time)
• Maintain accurate records of member interactions
• Represent The Lalit’s commitment to guest delight in every interaction

What We’re Looking For:

• Excellent verbal and written communication skills
• Customer-first attitude and problem-solving mindset
• Basic knowledge of hospitality or loyalty programs is a plus
• Ability to work in shifts, including weekends/holidays

Apply Today: Send your resume to tanya.kulshrestha@thelalit.com