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Customer Care Executive

Customer Care Executive job opportunity.

Customer Service Coordinator

About the RoleWe are looking for a Customer service coordinator to drive outbound lead conversion for our academy programs and to own the day-to-day engagement of our sports pickup games community. This is a desk-based, full-time role for someone who thrives on the phone, is comfortable with high daily call volumes, and can independently run a WhatsApp-first community without hand-holding. You’ll be the first voice prospects hear and the steady presence our players message every week. Key Responsibilities 1. Outbound Telecalling & Lead Conversion• Make 150–200 outbound calls per day to prospective academy leads and community prospects. • Clearly communicate academy program details, schedules, and pricing to prospects. • Handle lead follow-ups and basic query handling with a solution-first approach. • Maintain accurate, complete call notes and update lead records on shared trackers/CRM after every interaction. • Flag promising or conversion-ready leads to the Academies Manager / Operations Head for further follow-up. • Consistently work toward daily and weekly calling and conversion targets. 2. WhatsApp Sports Community Management• Own and manage player WhatsApp groups — share weekly schedules, slot reminders, and game updates. • Keep the community engaged with new game formats, polls, challenges, and activity updates. • Be the go-to point of contact for player queries, feedback, and requests. • Celebrate community milestones — standout players, regulars, and special game days. 3. Coordination & Reporting• Share weekly reports on call volume, conversions, community engagement, and new sign-ups. • Report to the Operations Head on performance, escalations, and resourcing needs. Key Performance Indicators (KPIs)• Daily/weekly outbound call volume (150–200 calls/day) and connect rate. • Lead conversion rate and quality of qualified leads generated. • Completeness and accuracy of call notes and CRM/tracker updates. • WhatsApp community engagement — response rates, active members, poll/challenge participation. • New sign-ups driven through community initiatives. • Zero missed follow-ups or unresolved escalations. Who We’re Looking For• Graduate in any discipline. • 1–3 years of experience in telesales, telecalling, inside sales, or community management. • Proven comfort handling high daily call volumes (150–200 calls/day). • Highly self-motivated and proactive — able to work independently with minimal supervision. • Strong verbal and written communication in English and Hindi. • Genuine interest in sports and community building is a strong plus. • Proficient in WhatsApp, Google Sheets, and basic CRM or calling tools. What We Offer• A vibrant, sports-first work culture with passionate teammates. • Opportunity to grow with a fast-scaling sports community platform. • Hands-on exposure to telesales, community building, and ground-level sports operations. • Performance-based incentives and recognition for top performers. How to ApplySend your resume to hr@playall.in — shortlisted candidates will be contacted directly.

Customer Relationship Manager

Position: Customer Relationship Manger Experience: 3-6 years Location: Near Shivaji Park Metro Station, Opp. Metro Pillar No. 149 Employment Type: Full- Time KEY RESPONSIBILITIES * Handle customers from order confirmation till payment collection * Coordinate with customer, transporter & dispatch team for smooth dispatch and delivery * Follow up for orders, deliveries & pending payments * Resolve customer queries and provide after-sales service * Handle complaints & difficult customers tactfully * Take genuine customer feedback and maintain good customer relationships * Coordinate internally for timely resolution of customer issues CANDIDATE REQUIREMENTS * Female Candidate preferred * Confident, polite & professional communication * Excellent follow-up skills * Basic knowledge of Sales, Purchase, Debtors, Payment Collection & Dispatch * Good phone & WhatsApp communication skills * Should be reachable on call when required, including Sundays for urgent matters * Ability to handle pressure & difficult situations calmly

Customer Support Executive

*Key Responsibilities* Omnichannel Support: Interact with customers daily via [Email, Chat, Phone, and Social Media] to resolve inquiries. *Problem Solving* : Diagnose and troubleshoot technical issues or account discrepancies with a “solution-first” mindset. *Product Expertise* : Maintain a deep understanding of our product suite to provide accurate guidance and feature walkthroughs. *Documentation* : Contribute to our internal and external Knowledge Base by identifying common “pain points” and writing clear, helpful guides. *Feedback Loop* : Act as the bridge between the customer and the Product Team, relaying bugs and feature requests to help improve the user experience. *Performance Metrics* : Meet or exceed key performance indicators (KPIs) such as First Response Time, CSAT (Customer Satisfaction), and Resolution Rate.