JOB SUMMARY

Supports the General Manager and his/her team by completing administrative responsibilities. Duties include organizing, composing and distributing correspondence to both employees and guests, initial response and follow up to inquiries and collecting and tracking problem resolution information.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the administrative assistance, clerical services, or related professional area.

OR

• 2-year degree from an accredited university in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Providing Documentation and Reporting Support

• Assists managers in preparation of various reports and presentations.

• Assists with the design and preparation of statistical reports as needed.

• Attends, transcribes and distributes minutes, and participate in staff meetings, executive committee meeting and department meetings as needed.

• Makes new files, maintains existing files.

• Maintains giveaway/donation files and assists in making reservations.

• Provides administrative support to manager/s and department.

Supporting Correspondence 

• Composes, produces and signs correspondence on routine matters.

• Produces and distributes correspondence as required.

• Answers department phones.

• Acts as a receptionist for manager and, when necessary, other department members, providing assistance to callers as required.

• Sorts and distributes mail.

Ensuring Exceptional Customer Service

• Providing services that are above and beyond for customer satisfaction and retention.

• Managing day-to-day operations, ensuring the quality, standards and meets the expectations of the customers on a daily basis.

• Attends meetings and communicates with executive and peers as an effort to improve quality of service.

Additional Responsibilities

• Ensures VIP amenity requests from GM/DOPS are handled in timely manner.

• Signs for managers and release, with specific permission.

• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Attends meetings to plan, organize, prioritize, coordinate and manage activities.

• Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.

• Informs and/or updates the executives and peers on relevant information in a timely manner.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Experience Level

Executive Level

Location: Delhi,Delhi,India

About us 

WeWork India is one of India’s leading flexible workspace operators – ‘Great Place To Work’ certified (Nov 2024 – Nov 2025), aimed at creating flexible workspace solutions for companies of all sizes. 

Since its inception in India in 2016, WeWork India has expanded across 68 operational centres in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad. WeWork India meets distinct workspace needs, for various businesses. WeWork India strives to provide customised and curated solutions for various office space needs through its products and solutions. 

At WeWork India, we’re driven by collaboration, creativity, and a shared vision to redefine the future of work. If you’re looking to be part of a dynamic, fast-growing organisation that values talent and fosters growth, join us and build your future with WeWork India. 

For more information, please visit our website 

About the Role 

The Community team is dedicated towards enhancing the member experience, sales performance and operational excellence of our WeWork locations. This team plays a central role in all operations at all locations of WeWork and serves as the “face” of WeWork.

Every member of this team helps our members and employees create their life’s work through assisting in functions such as hospitality and operations. 

Roles and Responsibilities 

Illustrate WeWork’s core values and strive to achieve our mission by supporting the Community Management team to achieve the following:

• Create a welcoming and collaborative community environment amongst our members through events and by building relationships between members

• Ensure that your building is fully operational and processes are running smoothly

• Drive growth and promotion of WeWork-provided service offerings

• Take direction from the Community Lead and the Community Manager to support the Community Team as necessary

Greeting / Point of Contact :

• Be the first and last point of contact for your building

• Cover the front desk during business hours

• Greet and check-in member guests

• Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails

• Manage On-Demand member check-ins and check-outs

• Prepare and distribute promotional materials to guests/potential members

• Greet and welcome walk-in and potential new members and guest questions or refer inquirers to additional resources

Membership Management :

• Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications

• Solve member-related issues to ensure that a cohesive community is maintained  (tickets, emails, escalations and in person)

• Conduct member one on ones and gather feedback 

• Work on member net promoter score target 

• Own a percentage of the building’s renewal/growth target 

• Oversee special amenities, up sells and ancillary revenue and hygiene

Events and Community Management :

• Make posters for events and prepare newsletters 

• Assist with set-up and breakdown of internal and external events including strategizing, planning and execution

• Plan business development activities for ancillary revenue streams such as external events

• Host periodic new member orientations 

• Create monthly events calendar and plan around allocated budget

Building Operations and Management :

• Assist with move-ins and move-outs; prepare and distribute member welcome packets

• Assist with building operations and maintenance to ensure the highest level of member experience

• Fielding and assigning requests submitted through the ticketing platforms

• Manage keycard activations and assisting members with minor operational challenges, wherever applicable

• Ensure that the building is clean and well kept

• Order consumables and ensure that the building spends are within the budget

• Take charge of mail and package responsibilities as needed

• Submit building receipts to the Community Lead and the Community Manager for expense reports

• Identify issues for escalation to the Community Lead and the Community Manager and document the same  accordingly

• Support and manage on ground third party support teams 

Experience and Qualifications 

• Bachelor’s degree

• 1-2 years customer service/Hospitality and/or sales experience

• Must have strong verbal and written communication skills

• Exceptional organizational and multitasking skills

• Must demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy

• Passion for entrepreneurial communities

• Proficient in basic computer skills

Equal Opportunity Employer

WeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.

Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that  you’ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.

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Experience Level

Executive Level