– Role: Assistant Medical Superintendent responsible for overseeing medical operations.
– Location: Fortis Hospital, Manesar, Delhi.
– Responsibilities likely include managing medical staff and ensuring quality patient care.
– Requires collaboration with healthcare professionals to maintain hospital standards.
– No specific experience or educational qualifications mentioned in the job description.
– Ideal for candidates with a background in healthcare administration or similar fields.

About the job

Our Team:

Patient programs (PP) are designed to enhance disease management after patients are prescribed Sanofi’s product. The initiative focuses on providing patient education, financial assistance and defined patient support. The Patient Solution Manager will take on the Patient Program Lead (PPL) role overseeing the patient program in alignment organizational structure.

Main mission

The Patient Program Leader (PPL) is responsible and accountable for building and conducting the Patient Programs (PP). This includes but is not limited to the following:

–       Set up and lead the cross functional team

–       Monitor program performance with key local and global performance metrics

–       Ensure PP is captured in the Global Tracking Tool (Patient Program Tracker – PPT), updated according PP evolution, and kept up to date as per effective.

–       Manage Services Providers

–       Identify and manage deviations and risks associated with management of PPs

Interactions:

The PPL interacts with the cross-functional team assigned to the PP:

–       Country Medical

–       Country Marketing

–       Country Safey Head/Lead

–       Country Regulatory Manager or delegate

–       Local Privacy Officer

–       Local Procurement

–       Global PP Medical Expert

Ad-hoc representatives from other functions as per PP needs

JOB DUTIES AND RESPONSIBILITIES:

1.    PP design definition and PP set-up

PPL is responsible for leading a cross functional team to define, set-up and monitor a Patient Program in accordance the GOP and local laws and regulations in effect. This includes but is not limited to:

–       Development of documentation to describe PP design and objectives in alignment with patient needs and brand strategy

–       Ensure adequate materials are developed for the purpose of the program, reviewed, and approved. Ensure Website or Apps are developed, as per PP design, with the support of appropriate functions

–       Ensure Informed Consent(s) (IC) for patients and HCPs when applicable is developed and approved with the support of appropriate functions

–       Identify opportunities to evolve further program and vendor performance excellence through governance, communications, performance measurement and management

2.    Global System Tracking and Monitoring

Responsible to ensure:

• PP is tracked in the Global Tracking Tool, as per process requirements defined in the GOP, ensuring reviewer comments are addressed, as needed, and resubmit for review and approval

• All pertinent information and documentation are up to date.

• On a monthly basis, update patient enrollment information and PV requirements

3.    Services Providers and Program Performance Management

PPL is responsible for:

–       Selection of Services Provider (SP) and partner with procurement to lead the RFP process

–       Qualification of Services Provider with the support of appropriate functions

–       Ensure PP requirements are described in the contract agreement with the Services Provider

–       Ensure the SP staff are appropriately trained

–       Define reporting needs for each PP and ensure the Services Provider delivers all appropriate reporting

–       Oversee activities managed by the SP – ensure the PP is conducted by the SP as per contract (e.g. collection of IC, use of validated script, compliance with data privacy laws, etc.)

–       In collaboration with Procurement and other cross-functional stakeholders, create and manage PSS vendor partnership governance, communications and performance assessment

4.    Pharmacovigilance & PTC Reporting:

Monitor and enforce adherence to Pharmacovigilance (PV) and Product Technical Complaint (PTC) reporting protocols.

Ensure that all adverse events and quality concerns are reported promptly and managed in compliance with Sanofi’s regulatory and safety guidelines.

Work closely with PP service provider to uphold quality standards and maintain program integrity.

• Ensure all Adverse Events (AEs) are reported to the Sanofi Pharmacovigilance Team within 1 working day.

• Ensure PTC reports are submitted to the Country Quality Team within 1 working day.

• Work with third-party providers to maintain data accuracy and compliance with SOPs.

5.    Compliance:

Ensure strict adherence to compliance standards governing PP activities under the guidance of patient solutions Lead and PPL Manager. Enforce patient engagement protocols that align with SOPs, data privacy guidelines, and regulatory requirements.

·         Data Privacy Compliance: Patient Program lead must not handle patient data, per the SOP for Data Privacy Compliance.

• Patient data must be managed by third-party providers, ensuring compliance with relevant privacy policies.

• No unauthorized data access or sharing by Sanofi employees, maintaining strict compliance with regulatory requirements.

Required educational background and job-related experience:

Education

Graduate in Science, Pharmacy, Social Work, PharmD, PhD and other Scientific profiles.

Professional expertise and experience

–       5+ years’ experience as project leader or oversight experience – in matrix organization.

–       Patient Program (PP) experience preferred.

–       Affiliate/operational experience is a plus.

–       Demonstrated experience developing and delivering patient-centric solutions that improved access to therapy; experience piloting new PSS digital capabilities is an asset

–       Experience managing programs across various stages of the product lifecycle (e.g. new product launches, new public and private reimbursement coverage, and loss of exclusivity)

–       Demonstrated experience leading operational efficiency and effectiveness initiatives that improved patient access to therapy

–       Strong leadership/management and analytical skills, ability to delivery on project objectives in a timely manner required

–       Proven ability to lead and influence teams without direct authority

–       Proven ability to communicate and present effectively to senior leaders, cross-functional and cross-organizational teams in a matrix environment

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Experience Level

Mid Level

Dear Candidate,

We are delighted to introduce you to Apollo Hospitals, a leading healthcare provider in India. With a long-standing heritage spanning many decades, Apollo Hospitals has established itself as a trusted name in the healthcare field, consistently delivering exceptional care with compassion.

Renowned for our state-of-the-art medical facilities, advanced technology, and a highly skilled and dedicated team of healthcare professionals, Apollo Hospitals is committed to providing quality care and ensuring patient satisfaction in everything we do.

Our organization strives to offer comprehensive healthcare services across various specialties and disciplines. From primary care to specialized treatments, we provide a wide range of medical services to cater to the diverse needs of our patients. Our hospital is equipped with cutting-edge technology, modern infrastructure, and an experienced team of doctors, nurses, and support staff who collaborate to deliver the highest standards of healthcare.

At Apollo Hospitals, we believe in fostering continuous learning and innovation. We prioritize research and development to remain at the forefront of medical advancements, enabling us to provide the latest treatments and therapies to our patients. We also emphasize preventive care and wellness programs, promoting a healthy lifestyle and helping individuals maintain optimal health.

Furthermore, Apollo Hospitals holds a strong commitment to social responsibility. Through various initiatives, we strive to make quality healthcare accessible to all members of society, regardless of their socio-economic background. We actively participate in community health programs, awareness campaigns, and outreach activities to promote healthcare education and support underserved populations.

As you join our team, we invite you to embody the values and culture of Apollo Hospitals. Our core principles include prioritizing patient-centric care, fostering teamwork, upholding integrity, and embracing compassion in all that we do. Together, we have the power to make a significant impact on the lives of our patients and contribute to the progress of healthcare in our community.

We are excited about the opportunity to collaborate with you, harnessing your skills and expertise to deliver exceptional care and service to our patients. If you have any inquiries or would like to explore more about Apollo Hospitals, please don’t hesitate to contact our team.

Thank you for joining the Apollo Hospitals family. We are thrilled to begin this journey together, striving for excellence in healthcare.

Sincerely,

Team HR

Dear Candidate,

We are delighted to introduce you to Apollo Hospitals, a leading healthcare provider in India. With a long-standing heritage spanning many decades, Apollo Hospitals has established itself as a trusted name in the healthcare field, consistently delivering exceptional care with compassion.

Renowned for our state-of-the-art medical facilities, advanced technology, and a highly skilled and dedicated team of healthcare professionals, Apollo Hospitals is committed to providing quality care and ensuring patient satisfaction in everything we do.

Our organization strives to offer comprehensive healthcare services across various specialties and disciplines. From primary care to specialized treatments, we provide a wide range of medical services to cater to the diverse needs of our patients. Our hospital is equipped with cutting-edge technology, modern infrastructure, and an experienced team of doctors, nurses, and support staff who collaborate to deliver the highest standards of healthcare.

At Apollo Hospitals, we believe in fostering continuous learning and innovation. We prioritize research and development to remain at the forefront of medical advancements, enabling us to provide the latest treatments and therapies to our patients. We also emphasize preventive care and wellness programs, promoting a healthy lifestyle and helping individuals maintain optimal health.

Furthermore, Apollo Hospitals holds a strong commitment to social responsibility. Through various initiatives, we strive to make quality healthcare accessible to all members of society, regardless of their socio-economic background. We actively participate in community health programs, awareness campaigns, and outreach activities to promote healthcare education and support underserved populations.

As you join our team, we invite you to embody the values and culture of Apollo Hospitals. Our core principles include prioritizing patient-centric care, fostering teamwork, upholding integrity, and embracing compassion in all that we do. Together, we have the power to make a significant impact on the lives of our patients and contribute to the progress of healthcare in our community.

We are excited about the opportunity to collaborate with you, harnessing your skills and expertise to deliver exceptional care and service to our patients. If you have any inquiries or would like to explore more about Apollo Hospitals, please don’t hesitate to contact our team.

Thank you for joining the Apollo Hospitals family. We are thrilled to begin this journey together, striving for excellence in healthcare.

Sincerely,

Team HR