Req ID: 373106 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Mulesoft Support Engineer to join our team in Delhi, Delhi (IN-DL), India (IN).

Job Description – MuleSoft Application Support Engineer (L3)
Experience
4–8 years
Location
Noida (ODC)
Role Summary
We are seeking a MuleSoft Application Support Engineer – L3 with 4–8 years of experience to provide advanced production support and development-level expertise for MuleSoft-based integration platforms in a banking environment. The L3 engineer will act as the final escalation point, handling complex incidents, root cause analysis, and enhancement requirements, with strong MuleSoft and IDP development knowledge.
Key Responsibilities
L3 Production Support & Advanced Troubleshooting
Act as the L3 escalation point for complex MuleSoft production issues.
Perform deep root cause analysis and implement permanent fixes.
Troubleshoot complex issues related to:
Mule flows and orchestration
DataWeave transformations
API performance and scalability
JVM, memory, and threading issues
Guide and mentor L1/L2 teams during critical incidents.
Development & Enhancements
Perform code-level fixes and enhancements in MuleSoft applications.
Design and develop:
Mule 4 flows and subflows
DataWeave scripts
Error handling and retry mechanisms
Support enhancement requests, change requirements, and continuous improvements.
Participate in design reviews and impact analysis.
MuleSoft IDP Responsibilities
Provide advanced support and enhancement for MuleSoft Intelligent Document Processing (IDP) solutions.
Troubleshoot and resolve complex IDP issues such as:
OCR accuracy problems
Classification and extraction model failures
Performance and scalability challenges
Enhance and tune IDP workflows to improve accuracy and efficiency.
Support integration of IDP with downstream banking systems.
Guide L1/L2 teams on IDP-related incidents.
Platform, Banking & Compliance
Manage deployments on CloudHub / Runtime Fabric / On-Prem Mule runtimes.
Configure API Manager policies and security (OAuth, JWT, TLS).
Support integrations for core banking, payments, AML/KYC, and other banking systems.
Ensure adherence to banking security, compliance, and audit standards.
Participate in release management, DR drills, and production readiness reviews.
Operational Excellence
Own problem management and preventive actions.
Create and maintain technical documentation and runbooks.
Participate in 24×7 on-call and rotational support.
Collaborate with infrastructure, security, and vendor teams.
Required Skills & Qualifications
Technical Skills
4–8 years of IT experience with strong MuleSoft L3 support and development expertise.
Deep hands-on experience with Mule 4 and DataWeave 2.x.
Strong experience with MuleSoft Intelligent Document Processing (IDP).
Expertise in REST/SOAP APIs and integration patterns.
Experience with performance tuning, log analysis, and troubleshooting production issues.
Good understanding of Linux/Unix, networking, and JVM concepts.
Process & Soft Skills
Strong understanding of ITIL processes.
Excellent analytical, problem-solving, and communication skills.
Ability to handle P1/P2 incidents in high-pressure environments.
Ability to mentor junior engineers.
Operational Requirement
This role requires readiness to provide 24×7 production support from the Noida ODC.
Support will be rotational, including weekends, based on operational needs.
Flexibility to work in shifts and provide on-call support is mandatory.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Experience Level

Senior Level

Laravel Developer with MLM Software Knowledge

Job Description

We are looking for an experienced Laravel Developer who has strong knowledge of web application development and practical understanding of MLM / Direct Selling Software. The candidate should be able to work on admin panels, member panels, income calculation modules, wallet systems, payout systems, e-commerce modules, and MLM plan logic.

The developer must have good experience in Laravel, PHP, MySQL, JavaScript, AJAX, API integration, and payment gateway integration. Knowledge of Binary Plan, Level Plan, Repurchase Plan, Direct Income, Matching Income, Reward Income, Wallet, Ledger, and Payout Management will be an added advantage.

Key Responsibilities
Develop and maintain Laravel-based web applications
Work on MLM software modules like member registration, genealogy tree, wallet, income, payout, rewards, and reports
Create and manage admin panel and user/member panel features
Write clean, secure, and optimized code
Handle MySQL database queries and relationships
Integrate APIs, payment gateways, SMS, WhatsApp, and email services
Fix bugs, improve existing modules, and optimize performance
Work with frontend technologies like HTML, CSS, Bootstrap, JavaScript, jQuery, and AJAX
Understand business requirements and convert them into working software features
Required Skills
Strong knowledge of Laravel Framework
Good experience with PHP and MySQL
Knowledge of HTML, CSS, Bootstrap, JavaScript, jQuery, AJAX
Experience in MLM software or direct selling software
Understanding of Binary Plan, Level Plan, Direct Income, Matching Income, Wallet, Ledger, and Payout
API integration experience
Payment gateway integration knowledge
Ability to debug and modify existing code
Good problem-solving skills
Preferred Skills
MLM Genealogy Tree knowledge
E-commerce module experience
REST API development
Flutter/API backend experience will be a plus
Server handling / cPanel knowledge will be an advantage

Experience
1 to 4 Years

Job Type
Full Time

Work Location

Delhi / Remote / Hybrid
आप अपने हिसाब से location change कर सकते हो.

Company Description

We are a software development company working on MLM Software, E-commerce platforms, CRM, ERP, and custom web applications. We are looking for a skilled Laravel Developer who can work on professional and scalable software solutions.

The primary responsibility of IT Technical Support Engineers is to provide a service to internal clients to ensure that the IT infrastructure and systems remain operational. This is done through proactively identifying, investigating, and resolving more complex technical incidents and problems and restoring service to clients by managing these incidents are managed to resolution.Key Roles and Responsibilities:
Focus on ensuring all lines of support for more complex incidents, requests, events, and/or problems through the effective coaching and training of IT Technical Support Engineers.
Undertake regular reviews to ensure that the assigned infrastructure is configured, installed, tested, and operational. Ensure that the software is installed and configured in line with business requirements.
Proactively identify problems, events, incidents, and errors prior to or when they occur.
Foster good relationships with all stakeholders including vendors, carriers, and colleagues.
Resolve calls and identify the root cause of incidents, events, and problems to ensure proactive future management.
Ensure the efficient and comprehensive resolution of incidents, problems, events, and requests.
Report and escalate complex issues to 3rd party vendors.
Provide continuous feedback to clients, affected parties and update all systems and/or portals as prescribed by NTT Limited procedures.
Proactively support the service desk by receiving calls and incidents, problems, requests, and events when required.
Ensure the resolution and recovery of an incident in line with the relevant processes and service level agreements.
Update incidents, requests, problems, and/or events with progress and resolution details.
Knowledge, Skills, and Attributes:
The ability to communicate well and to capture all pertinent details when required will contribute to their success
Ability to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner
Excellent interpersonal skills with the ability to foster and maintain solid stakeholder relationships
Excellent client service orientation and passion for achieving or exceeding expectations
Excellent written and verbal communication skills
Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
Ability to work well in a pressurized environment
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
Academic Qualifications and Certifications:
Bachelor’s degree or relevant qualification in IT/Computing, or equivalent
Relevant IT certifications

Required Experience:
Demonstrated experience required in diagnosis and troubleshooting, IT Technical Support role within a large ICT organization
Demonstrated experience in working closely with a variety of internal and external stakeholders at different levels in the business

Function

IT

Our Company

We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.

Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole.

Imagine the sheer breadth of talent it takes to unleash a digital future. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

Job description

The Team :
We at Hitachi Digital are responsible to ensure that technology is an accelerator, not a roadblock, for employee’s work. From troubleshooting hardware to optimizing the software stack, we support the tools that keep the organization running smoothly. As a Service Desk team, our goal is to provide a seamless technical experience that allows employees to focus on their core objectives.

The Role:
Below are the roles and responsibilities, which you will be required to perform.
•    Provide first-line technical support to end users.
•    Support the users from multiple region.
•    Register, track, and manage tasks in a ticketing system, such as Jira.
•    Log, categorize, prioritize, and track incidents and service requests.
•    Troubleshoot and resolve standard hardware, software, access, and workplace support issues.
•    Escalate complex cases to the appropriate support teams when required.
•    Maintain clear communication with users and provide timely status updates.
•    Ensure compliance with SLAs, internal processes, and security requirements.
•    Maintain and update the team’s internal documentation.
•    Participate in internal IT projects and initiatives.

What you’ll bring:
We expect you to have the below qualities to be eligible and able to perform this role.
•    At least one year of experience in the same or a similar position.
•    Very good communication skills, with the ability to build business relationships with management, employees, and colleagues.
•    Ability to work effectively in a team and under customer pressure.
•    Intermediate level of English.
•    Ability to multitask and prioritize appropriately in a fast-paced environment.
•    Experience in customer service.
•    Familiarity with basic network and directory services such as AD, DHCP, and DNS.
•    Basic email troubleshooting skills.
•    Experience in end-user hardware and software troubleshooting.
•    Experience with Windows 11 and macOS troubleshooting.

Nice to Have
•    Familiarity with identity and device management systems such as Okta, Microsoft 365, Azure, Intune, and ServiceNow.
•    ITIL Foundation certification or knowledge of ITIL practices.
•    Experience with Linux.
•    Experience with enterprise IT services support, such as print management and software deployment tools like MDT.

#LI-AP1

About us

We’re a global, 1000-stong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. We’re curious, passionate and empowered, blending our legacy of 110 years of innovation with our shaping our future. Here you’re not just another employee; you’re part of a tradition of excellence and a community working towards creating a digital future.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

ATS Link – https://prolegion.com/jobs/5f955e6f-e1e8-40c8-9492-2287130ad07d?utm_source=apna

Job Overview
We are a fast-growing organization specializing in IoT-based solutions for securing goods in transit. The company focuses on delivering innovative and technology-driven solutions across industries such as logistics, FMCG, and government sectors. With a strong emphasis on innovation, AI-driven platforms, and a performance-driven work culture, this role offers hands-on learning and growth opportunities.

Key Responsibilities
Handle inbound and outbound calls via IVR in a timely and professional manner
Communicate with customers through calls, email, and WhatsApp
Identify customer needs, address complaints, and provide appropriate solutions
Escalate unresolved issues to relevant teams or management
Conduct follow-ups to ensure customer issues are resolved
Maintain accurate customer records in CRM systems
Prepare call logs and generate reports for management

Qualifications
Engineering degree in a relevant field

Required Skills
Excellent verbal, written, and phone communication skills
Basic computer proficiency and knowledge of reporting tools
Strong documentation and reporting skills
Understanding of electronics and technical troubleshooting

Additional Requirements
Willingness to work in flexible shifts, including night shifts

About the Role –
We are looking for a Data Analyst to drive data-backed decisions across our e-commerce business. The role involves working closely with Sales, marketing, supply chain, and category to analyze performance, identify growth opportunities, and improve operational efficiency.

Technical Skills Required –
Strong proficiency in Excel / Google Sheets.
Pivot Tables in Excel
Power query in Excel
Extremely advanced Excel

Key Responsibilities-
Business & Performance Analysis
Analyze sales, traffic, conversion, pricing, and profitability across marketplaces and D2C platforms
Track KPIs such as GMV, ROAS, CAC, AOV, conversion rate, inventory turns, and fill rate
Identify trends, anomalies, and growth opportunities using data

Marketing & Growth Analytics
Analyze performance of paid ads (Amazon Ads, Meta, Google, etc.)
Attribute sales across channels and campaigns
Create dashboards for campaign ROI, keyword performance, and funnel metrics

Marketplace & Operations Analytics
Monitor catalog health, buy box %, stock availability, returns, cancellations
Analyze vendor, ASIN, and SKU-level performance
Support demand forecasting and inventory planning

Reporting & Dashboards
Build and maintain automated dashboards (daily/weekly/monthly)
Prepare MIS reports for leadership
Translate data into actionable insights, not just numbers

Data Management
Work with large datasets from marketplaces, internal systems, and scraped data
Ensure data accuracy, consistency, and documentation

Required Skills & Qualifications
Technical Skills
Strong proficiency in Excel / Google Sheets.
Pivot Tables in Excel
Power query in Excel
Extremely advanced Excel

Domain Knowledge
Hands-on experience in e-commerce or marketplace analytics
Understanding of Amazon Seller/Vendor Central, Myntra, or D2C analytics is a big plus
Familiarity with marketing metrics and attribution models

Soft Skills
Strong problem-solving and analytical thinking
Ability to communicate insights clearly to non-technical teams
Ownership mindset and attention to detail