Skills:
Strong hospital administration and operational management skills. Excellent leadership and team-building abilities. Sound understanding of NABH standards and healthcare regulations. Financial planning and budgeting knowledge. Strategic thinking and decision-making capabilities. Excellent communication and stakeholder management skills. Crisis and emergency management expertise. Knowledge of hospital information systems (HIS) and healthcare technology.
Key ResponsibilitiesHospital Operations & Administration
Clinical Coordination & Patient Care
Quality & Compliance
Digital Transformation & Process Improvement
Marketing & Brand Development
Leadership & Strategy

Patient Coordinator at Vinsfertility plays a vital role in supporting individuals and couples on their journey to parenthood through advanced fertility treatments such as IVF, ICSI, IUI, surrogacy, egg donation, and guaranteed programs. As the main point of contact, you will provide compassionate, personalized guidance, coordinate care across our network of expert fertility centers in India (including Delhi), and ensure a smooth, stress-free experience for patients seeking trusted, high-success-rate solutions.

Key Responsibilities:

Serve as the primary liaison for patients, handling initial inquiries, consultations, and ongoing communication via phone, email, WhatsApp, and in-person interactions.
Schedule appointments, diagnostic tests, treatment cycles (IVF, surrogacy, etc.), follow-ups, and procedures while coordinating with doctors, embryologists, and partner clinics.
Guide patients through treatment processes, explaining procedures, timelines, preparation steps, costs (including EMI options), and success expectations in a clear, empathetic manner.
Assist with documentation, including medical history collection, insurance verification (where applicable), pre-treatment requirements, and legal paperwork for surrogacy or donor programs.
Educate and counsel patients/families on fertility options, emotional support needs, post-treatment care, and available resources to build trust and confidence.
Manage patient records in our systems, track progress, send reminders, and follow up to monitor adherence and satisfaction.
Coordinate international and domestic patient travel/logistics, visa assistance (if needed), and accommodation for outstation or medical tourism cases.
Handle sensitive concerns, resolve queries/complaints promptly, and ensure strict compliance with confidentiality, ethical standards, and Indian fertility regulations.
Collaborate with the medical and administrative teams to optimize patient flow, support high success rates, and contribute to Vinsfertility’s mission of helping 10,000+ families achieve parenthood.

Qualifications & Skills:

Bachelor’s degree (preferably in healthcare, life sciences, counseling, or related field); experience in fertility/IVF clinics is highly preferred.
1–3 years of experience in patient coordination, customer service, or healthcare administration.
Excellent communication and interpersonal skills with high empathy and cultural sensitivity (especially for diverse/international patients).
Strong organizational abilities, multitasking, and attention to detail in a fast-paced environment.
Proficiency in MS Office, CRM/EMR systems, and digital communication tools.
Knowledge of fertility treatments, medical terminology, and patient privacy regulations is a plus.
Fluency in English and Hindi; additional languages are advantageous.

Job Types: Full-time, Permanent

Experience:
Medical management: 3 years (Required)

Eligibility Criteria:
GNM / B.Sc. Nursing qualification
Valid Nursing Registration
Freshers and experienced candidates are welcome
Good communication and interpersonal skills
Ability to work in rotational shifts

Preferred Skills:
Basic knowledge of clinical procedures
Patient handling and counseling skills
Team-oriented with a positive attitude

About Company:

Caretavya is a premium elderly home care startup based in Gurgaon, India. We send certified professionals directly to the homes of elderly parents — vitals monitoring, doctor visit assistance, medicine delivery, emotional support and daily care.
Our name combines “Care” and “Kartavya” (duty in Sanskrit). We exist because thousands of Indian families live far from their ageing parents, and we help them fulfil their duty of care — with professionalism, warmth and complete transparency.

Role Purpose

As a Home Care Nurse at Caretavya, you will visit elderly clients at their homes across Gurgaon to deliver high-quality, dignified care. You are not just a nurse — you are the face of Caretavya to every family we serve. Your warmth, professionalism and reliability will directly determine how much a family trusts us.

Key Responsibilities

Clinical Care

•   Administer injections and carry out basic medical procedures as prescribed
•   Monitor and record blood pressure, SpO2, pulse, temperature, BMI and body fat %
•   Prepare and submit a structured post-visit health report on WhatsApp to the family
•   Flag any concerning vitals or health changes immediately to the coordinator
 
Daily Support
•   Accompany elderly clients to doctor appointments and handle medicine shopping
•   Assist with medicine delivery and prescription management
•   Provide dignified assistance with personal care (bathing, grooming) when required
•   Offer emotional support and companionship during visits
 
Coordination & Documentation
•   Maintain accurate visit logs and update the Caretavya coordinator after every visit
•   Communicate any special requests or concerns from the client or family
•   Follow all Caretavya safety, hygiene and conduct protocols at all times
•   Wear the Caretavya uniform on every client visit without exception
 

Qualifications & Requirements

Essential
•   GNM (General Nursing and Midwifery) or B.Sc Nursing degree
•   Valid nursing registration with Indian Nursing Council (INC) or State Nursing Council
•   Minimum 5 year of clinical experience (home care, hospital or clinic)
•   Comfortable with field-based work — travelling to client homes across Gurgaon
•   Basic proficiency in Hindi; English communication is a plus
 
Preferred

•   Prior experience in home care or elderly care settings
•   Familiar with geriatric conditions — hypertension, diabetes, arthritis, post-surgery care
•   Owns a two-wheeler (travel reimbursement provided)
•   Comfortable using WhatsApp for daily reporting and coordination
 
Who You Are

•   Genuinely warm and caring — you see clients as people, not patients
•   Reliable and punctual — families are counting on you, every single day
•   Calm under pressure — you know what to do when something feels off
•   Proud to wear a uniform and represent a brand you believe in
•   Honest and transparent — you report exactly what happened, good or bad
 

Compensation & Benefits
 
Component
AmountFixed Monthly Salary₹18,000 – ₹22,000
Uniform Allowance (one-time)₹1,500
Travel Reimbursement Actuals up to ₹2,000/month
Performance BonusUp to ₹2,000/month on ratingMedical Support
Basic health coverage 

Additional Benefits
•   Caretavya branded uniform provided (professional identity)
•   WhatsApp-based coordination — simple, no complicated apps
•   Flexible visit scheduling — no night shifts, no hospital rotations
•   Growth path: Senior Nurse → Care Coordinator → Operations Lead
•   Work with a young, mission-driven team that respects your expertise
•   Recognition and performance rewards every quarter

Working Hours & Conditions
Working hours: 8:00 AM – 7:00 PM (visits scheduled within this window)
Working days: 6 days a week (Sunday off, or rotational day off by arrangement)
Field-based: Travel between client homes in Gurgaon — sectors, DLF phases, Sohna Road, South City etc.
No on-call emergencies outside working hours.

How to Apply
We would love to hear from you. Please reach out through any of the following:
 
WhatsApp+91 81011 19095 — send your name, qualification and years of experience
Email arpitgupta366@gmail.com — attach your resume and nursing registration certificate
Website: www.caretavya.com — fill the contact form mentioning “Nurse Role” 
We respond to every application within 48 hours. Shortlisted candidates will be called for a brief in-person meeting in Gurgaon.

* Medical or healthcare background

* Homecare service experience

* Strong staff management skills

* Ability to handle and supervise teams

* Good communication & coordination abilities

Job Responsibilities:

* Supervise and manage GDA/Homecare staff

* Ensure quality patient/homecare services

* Manage daily schedules, attendance & duty allocation

* Handle client requirements and resolve issues

* Ensure compliance with safety and medical guidelines