Customer Service Cum Workshop Operations Executive Job Location: Mayur Vihar Phase 1 / Kotla Village, New Delhi, Delhi, India Employment: Full-time | Work from Office ️ Working Days: 6 days a week Working Hours: 10:00 AM to 8:00 PM Salary: ₹15,000 – ₹20,000 per month, based on experience and skills About the Role We are looking for a Customer Service Cum Workshop Operations Executive to manage customer interactions and support the day-to-day operations of our workshop. The ideal candidate should have strong communication skills, a customer-focused approach, and the ability to coordinate multiple activities efficiently in a fast-paced workshop environment. Key Responsibilities Handle customer enquiries through calls and walk-ins and provide accurate information regarding services, pricing, installation process, warranty and related queries. Coordinate with customers throughout their workshop visit, from vehicle drop-off to installation completion and final handover. Coordinate with technicians and ensure smooth movement of vehicles and jobs through the workshop. Maintain daily bookings, job status and customer records. Keep track of vehicles under installation, completed jobs and scheduled pickups. Maintain proper documentation and ensure important information is recorded accurately. Ensure the customer-facing area of the workshop is organised and presentable. Escalate customer complaints, delays or operational issues to the reporting manager promptly. Prepare and share daily operational updates with the reporting manager. What We’re Looking For Prior experience in customer service, front desk, reception, workshop operations or a similar role is preferred, but not mandatory. Freshers with strong communication skills, a customer-focused approach and good follow-through are welcome to apply. 12th pass or above. Strong communication and interpersonal skills. Comfortable communicating with customers in Hindi. Good organisational skills and ability to manage multiple tasks. Customer-focused, patient and professional in dealing with customers. Proactive and responsible, with strong follow-through on assigned tasks. Comfortable working in a workshop environment and coordinating with different teams. Basic computer skills for maintaining records and handling day-to-day documentation. Why Join Us? Opportunity to take ownership of customer service and workshop operations. Work in a hands-on environment with direct responsibility for day-to-day operations. Opportunity to grow with the role and take on greater operational responsibilities. How to Apply Send your CV on WhatsApp at 7533097468. Shortlisted candidates will be contacted for an interview.