*Key Responsibilities*  ​Omnichannel Support: Interact with customers daily via [Email, Chat, Phone, and Social Media] to resolve inquiries. ​ *Problem Solving* : Diagnose and troubleshoot technical issues or account discrepancies with a “solution-first” mindset. ​ *Product Expertise* : Maintain a deep understanding of our product suite to provide accurate guidance and feature walkthroughs. ​ *Documentation* : Contribute to our internal and external Knowledge Base by identifying common “pain points” and writing clear, helpful guides. ​ *Feedback Loop* : Act as the bridge between the customer and the Product Team, relaying bugs and feature requests to help improve the user experience. ​ *Performance Metrics* : Meet or exceed key performance indicators (KPIs) such as First Response Time, CSAT (Customer Satisfaction), and Resolution Rate.