Call Centre BPO Executive
Full time @Sat Kartar Shopping Limited posted 1 week ago in Customer Service Shortlist Email JobJob Detail
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Job ID 5781
Job Description
Core Responsibilities
Make high volumes of outbound calls to potential clients.
Handle inbound calls from customers interested in products.
Follow sales scripts to explain features and benefits.
Ask questions to understand customer needs.
Negotiate prices and overcome customer objections.
Process sales orders and update CRM databases.
Upsell or cross-sell relevant products.
Maintain records of all sales and customer interactions. [1, 2, 3, 4, 5, 6, 7]
Key Requirements
High school diploma or equivalent; some college is often preferred.
Proven telesales or customer service experience.
Exceptional verbal communication and active listening.
High tolerance for rejection and stress management.
Familiarity with CRM software and MS Office. [1, 2, 3, 4]
Target Skills
Sales and Persuasion.
Customer Relationship Management (CRM).
Time management and organization.
Conflict resolution and grievance handling. [1, 2]
For more detailed guides on how to optimize your resume or screen for these roles, you can explore the Telesales Representative Job Description on Betterteam or the BPO Telecaller Job Description on Superworks.
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Required skills
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