Account Management (e-commerce)

looking for an experienced E-commerce Account Manager to lead growth mandates for multiple lifestyle brands across brand websites and top marketplaces. The ideal candidate has hands-on experience managing e-commerce performance either on the client side or in a similar digital/e-commerce agency.

Key Responsibilities

• Understand each client’s goals and develop strategies that not only meet but outperform their expectations.

• Collaborate closely with internal teams — Technology, Creative, Paid Marketing, CRM, and Marketplace Operations — to deliver seamless execution.

• Manage digital advertising operations with clients and in-house teams to drive ROI and revenue targets.

• Lead marketplace operations (Amazon, Flipkart, etc.) in partnership with clients and internal marketplace teams to maximize sales performance.

• Monitor daily performance reports, prepare weekly/monthly client reviews, and deliver actionable insights.

• Maintain a deep understanding of all performance variables impacting client accounts and coordinate with internal teams to achieve superior results.

• Research industry best practices, evaluate tools, and share insights to improve operational efficiency.

• Analyze data to measure channel-wise marketing effectiveness across paid, organic, CRM, and marketplace initiatives.

• Identify opportunities for cross-selling and up-selling to expand account engagement and revenue.

Candidate Profile

• Graduate with 3–5 years of experience in e-commerce operations across channels (client-side or agency).

• Strong understanding of Facebook/Google advertising ecosystems and marketplace operations.

• Excellent communication and analytical skills with the ability to think strategically and navigate complex situations.

• Passion for marketing, brand growth, and delivering meaningful business outcomes.

• Creative and innovative thinker with the ability to develop unique strategies for improvement.

• Highly self-driven, eager to learn, and committed to delivering outstanding results.

• Strong understanding of how various marketing and e-commerce channels work together to drive performance.

• High level of category knowledge and thought leadership in the verticals handled.

Technical Skills

• Hands-on understanding of Google Ads, Facebook Ads, Remarketing, CRM tools, and marketplaces like Amazon/Flipkart.

• Familiarity with analytics platforms such as Google Analytics, Appsflyer, Mixpanel.

• Strong proficiency in Advanced Excel and PowerPoint.

Tagged as: E-commerce Account Manager jobs in gurugram, Full Time