Guest Relation Executive
Full time @By The Bay posted 4 days ago in Hospitality / Travel Shortlist Email JobJob Detail
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Job ID 7504
Job Description
Guest Relations Executive (GRE) / Host / Hostess
Restaurant:Â By The Bay
Position Summary: The Guest Relations Executive (GRE) / Host / Hostess is the first point of contact for guests and is responsible for creating a warm, professional, and memorable arrival experience. The role includes managing reservations, guest seating, VIP handling, customer engagement, and ensuring exceptional guest satisfaction throughout the dining experience.
Key Responsibilities:
Guest Reception & Experience
Welcome all guests with warmth, professionalism, and confidence.
Escort guests to their tables and ensure comfortable seating arrangements.
Maintain a positive first impression and uphold the restaurant’s brand image.
Engage with guests throughout their visit to ensure satisfaction.
Handle guest concerns and feedback promptly and professionally.
Reservations & Table Management
Manage reservations through phone, WhatsApp, social media, and reservation platforms.
Maintain an accurate reservation diary and waitlist.
Optimize table allocation to maximize covers and minimize waiting time.
Coordinate with floor managers regarding table availability and VIP bookings.
VIP & Customer Relationship Management
Recognize and personally attend to VIP guests and regular patrons.
Maintain guest preference records and special occasion notes.
Assist in organizing birthday celebrations, anniversaries, and special events.
Build relationships that encourage repeat visits and customer loyalty.
Sales & Promotion
Inform guests about ongoing promotions, events, and special menus.
Encourage advance reservations and repeat bookings.
Assist in generating leads for corporate bookings, private events, and parties.
Communication & Coordination
Coordinate closely with service, kitchen, bar, and management teams.
Ensure smooth guest flow during peak hours.
Communicate special guest requests to relevant departments.
Appearance & Brand Representation
Maintain impeccable grooming and professional appearance at all times.
Act as a brand ambassador for By The Bay.
Uphold hospitality standards and create a premium guest experience.
Requirements:
Graduate preferred.
Experience in hospitality, luxury retail, aviation, hotels, restaurants, or customer service preferred.
Freshers with excellent communication and personality may also apply.
Fluency in English and Hindi.
Excellent interpersonal and guest-handling skills.
Strong presentation and grooming standards.
Ability to work evenings, weekends, and holidays.
Preferred Candidates:
Former Air Hostess / Cabin Crew
Hotel Management Graduates
Front Office Executives
Luxury Retail Professionals
Experienced Restaurant Hosts/Hostesses
Key Performance Indicators (KPIs)Guest satisfaction scores and reviews.
Reservation conversion rate.
Repeat guest visits.
VIP guest management and retention.
Reduction in guest wait times.
Positive online review mentions related to service and hospitality.
Reporting To: Restaurant Manager / General Manager
Ideal Personality Traits:
Confident and articulate
Pleasant and approachable
Excellent grooming and etiquette
Problem-solving mindset
Guest-centric attitude
Energetic and proactive
Ability to remain calm under pressure
At By The Bay, the GRE is not just a receptionist—it is a hospitality ambassador responsible for delivering a luxury guest experience from arrival to departure.
Required skills
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