International Voice Process Agent

Full time Night Shift @ABS Connections posted 9 months ago in Customer Service
  • WZ-1 A second floor ganesh nagar tilak nagar new delhi delhi 110018 View on Map
  • Post Date : September 28, 2025
  • Salary: $25000 - $40000
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Job Detail

  • Job ID 9415

Job Description

Job Title: International Process Agent- Night shift job
Job Summary:We are looking for a dynamic and customer-focused International Process Agent to handle voice/non-voice processes for global clients. The role involves interacting with international customers, resolving queries, and ensuring high levels of customer satisfaction.
Key Responsibilities:Handle inbound/outbound calls, emails, or chat for international customers
Resolve customer queries, complaints, and service requests
Provide accurate information about products/services
Follow communication scripts and company guidelines
Maintain quality standards and achieve performance targets (KPI/SLAs)

Required skills

Good English Telecalling / BPO / Telesales

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