Customer Care Executive (No Target)

Full time @Crl Diagnostics Pvt. Ltd posted 5 months ago in Customer Service
  • 16, Avtar Enclave, Paschim Vihar, Delhi, 110063, India View on Map
  • Post Date : January 24, 2026
  • Salary: $20000 - $25000
  • 0 Click(s)
  • View(s) 3
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Job Detail

  • Job ID 7473

Job Description

·        Manage large amount of incoming phone calls
·        Attending queries.
·        Provide accurate, valid and complete information by using the right methods/tools
·        Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
·        Stay calm when clients / patients are stressed or upset.
·        Maintaining a positive, empathetic and professional attitude towards customers at all times.
·        Communication with Clients /Patients through various channels.
·        Acknowledging and resolving customer complaints.
·        Keeping records of Client / Patients interactions, transactions, comments and complaints as per norms.
·        Communicating and coordinate with colleagues as necessary.
·        Providing feedback on the efficiency of the customer service process.
·        Ensure Client /Patient satisfactions and provide professional customer support. 

Required skills

Telecalling / BPO / Telesales Thoda English

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