Position: Customer Relationship Executive Department: CRM / Sales Experience: 1–3 Years Location: Sector-14, Dwarka Employment Type: Full-time   About the Role We are looking for a proactive and customer-centric Executive/Professional to manage customer relationships, ensure timely follow-ups, maintain accurate customer records, and support customer retention and satisfaction.   Key Responsibilities Handle customer queries, requests, and concerns through calls, emails, WhatsApp, or other communication channels. Manage and maintain accurate customer information, interactions and pending activities in the CRM system. Conduct timely follow-ups with existing and prospective customers. Build and maintain strong relationships with customers. Coordinate with sales, marketing, operations, and other internal teams to resolve customer issues. Ensure customer complaints and service requests are addressed within the defined timelines. Collect customer feedback and share relevant insights with the management team. Required Skills The ideal candidate should have excellent verbal and written communication and interpersonal skills and have a customer-first approach. Good follow-up and relationship-building abilities. Comfortable working with CRM software and Microsoft Office/Google Workspace. Strong organizational and time-management skills. Ability to handle multiple customers and tasks simultaneously. Qualifications Bachelor’s degree in Business Administration, Marketing, Communications, or a related field. (Preferred) Prior experience in CRM, customer service, sales coordination, inside sales, or a similar role.