About the RoleWe are looking for a Customer service coordinator to drive outbound lead conversion for our academy programs and to own the day-to-day engagement of our sports pickup games community. This is a desk-based, full-time role for someone who thrives on the phone, is comfortable with high daily call volumes, and can independently run a WhatsApp-first community without hand-holding. You’ll be the first voice prospects hear and the steady presence our players message every week.   Key Responsibilities  1. Outbound Telecalling & Lead Conversion•     Make 150–200 outbound calls per day to prospective academy leads and community prospects. •     Clearly communicate academy program details, schedules, and pricing to prospects. •     Handle lead follow-ups and basic query handling with a solution-first approach. •     Maintain accurate, complete call notes and update lead records on shared trackers/CRM after every interaction. •     Flag promising or conversion-ready leads to the Academies Manager / Operations Head for further follow-up. •     Consistently work toward daily and weekly calling and conversion targets. 2. WhatsApp Sports Community Management•     Own and manage player WhatsApp groups — share weekly schedules, slot reminders, and game updates. •     Keep the community engaged with new game formats, polls, challenges, and activity updates. •     Be the go-to point of contact for player queries, feedback, and requests. •     Celebrate community milestones — standout players, regulars, and special game days. 3. Coordination & Reporting•     Share weekly reports on call volume, conversions, community engagement, and new sign-ups. •     Report to the Operations Head on performance, escalations, and resourcing needs.   Key Performance Indicators (KPIs)•     Daily/weekly outbound call volume (150–200 calls/day) and connect rate. •     Lead conversion rate and quality of qualified leads generated. •     Completeness and accuracy of call notes and CRM/tracker updates. •     WhatsApp community engagement — response rates, active members, poll/challenge participation. •     New sign-ups driven through community initiatives. •     Zero missed follow-ups or unresolved escalations.   Who We’re Looking For•     Graduate in any discipline. •     1–3 years of experience in telesales, telecalling, inside sales, or community management. •     Proven comfort handling high daily call volumes (150–200 calls/day). •     Highly self-motivated and proactive — able to work independently with minimal supervision. •     Strong verbal and written communication in English and Hindi. •     Genuine interest in sports and community building is a strong plus. •     Proficient in WhatsApp, Google Sheets, and basic CRM or calling tools.   What We Offer•     A vibrant, sports-first work culture with passionate teammates. •     Opportunity to grow with a fast-scaling sports community platform. •     Hands-on exposure to telesales, community building, and ground-level sports operations. •     Performance-based incentives and recognition for top performers.   How to ApplySend your resume to hr@playall.in — shortlisted candidates will be contacted directly.