The Role
You own everything that happens after a customer pays — until their curtains are up and they’re delighted. Production tracking, installation, hardware vendors, service issues — all on you. You lead a team of assistants to execute it.
You Will
Own customer timelines post-payment — no order slips through unmanaged
Coordinate hardware vendors (tracks, rods, motors) for on-time, quality supply
Lead a team of assistants delivering installations on the ground
Resolve post-sales issues fast — repairs, replacements, complaints
Drive NPS as your core metric, not an afterthought
Fix root causes, not just symptoms — build SOPs that prevent repeat issues

You Are
A hands-on operator who thrives on managing multiple moving parts
Someone who’s managed vendors AND people, not just one or the other
Obsessed with customer experience — you take a delay personally
Sharp with numbers — TAT, NPS, vendor scorecards are second nature
Calm under pressure when timelines slip and customers are anxious

Bonus: Background in home services, furniture, or D2C installation businesses.