Phone Banking Officer
Freshers Only Full time @Teamspace Financial Services Private Limited posted 2 weeks ago in Customer Service Shortlist Email JobJob Detail
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Job ID 10020
Job Description
*Profile – Phone Banking Officer*
*Role and Responsibilities*
• Providing Support to the customer in resolving queries and concern.
• For Captive contact Centre of a premium bank.
• Handles customer inquiries, provides account information, and assists with various banking transactions over the phone.
• Cross selling/upselling/promoting the banking product is mandatory.
Inbound Customer Voice process
Fixed plus Incentives
CTC for Experienced: 30k CTC ( depends on interview )
Shift Time –
Female – 7:00am to 7:00pm { 8.5 Hrs. Shift)
Male – 11:00am to 8:00 pm/2:30pm to 11:00 pm
1 Rotational weekoff
6 Days working
*Required Skills* :
Good communication skills (English/Hindi/Regional language as applicable).
Basic computer proficiency.
Ability to handle customer queries over the phone.
Problem-solving attitude, and customer-centric approach.
*Important Notes:*
* Graduation Degree/ Certificate is Mandatory (Hard Copy)
* CIBIL Score must be 700 or above
* Age limit is upto 35 Years only
*Skills and Requirements:*
1. *Excellent communication skills*: Strong verbal communication and listening skills.
2. *Customer service experience*: Prior experience in customer service, preferably in the financial industry.
3. *Ability to work in a fast-paced environment*: Handle high-volume calls while maintaining quality and professionalism.
Required skills
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