Senior Steward/Captain
Full time @Casa Pasta Bar posted 5 days ago in Hospitality / Travel Shortlist Email JobJob Detail
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Job ID 3425
Job Description
Senior Steward – Job DescriptionPositionSenior Steward
Reports ToRestaurant Manager / Outlet Manager
Role SummaryThe Senior Steward is responsible for ensuring smooth front-of-house service operations, maintaining high standards of guest experience, supervising stewards and service staff during shifts, and supporting management in daily restaurant operations.
Key ResponsibilitiesGuest ServiceWelcome and seat guests in a courteous and professional manner.
Ensure guests receive prompt and efficient service.
Handle guest queries, requests, and basic complaints professionally.
Build positive relationships with regular guests.
Maintain service standards and hospitality protocols at all times.
Service OperationsTake food and beverage orders accurately.
Serve food and beverages according to restaurant standards.
Coordinate with kitchen and cashier teams to ensure smooth order flow.
Monitor table turnover and dining room efficiency.
Ensure all side stations are stocked and organized.
Team SupervisionGuide and support junior stewards during service.
Allocate sections and duties during shifts.
Train new service staff on SOPs, menu knowledge, and service standards.
Monitor staff grooming, punctuality, and discipline.
Report performance concerns to management.
Hygiene & ComplianceEnsure cleanliness of dining areas, service stations, menus, and guest-facing areas.
Follow food safety and hygiene standards.
Ensure compliance with company SOPs and health regulations.
Report maintenance or safety issues immediately.
Sales & UpsellingPromote special menu items, beverages, and ongoing offers.
Upsell dishes and add-on items where appropriate.
Maintain thorough knowledge of menu items, ingredients, and preparation methods.
Administrative DutiesAssist in opening and closing procedures.
Verify table setups before service.
Assist with inventory counts of service equipment and consumables.
Maintain shift records and communicate operational issues to management.
QualificationsMinimum 2–4 years of experience in restaurant service.
Previous experience in a casual dining, café, or premium dining restaurant preferred.
Basic understanding of POS systems.
Good communication skills in Hindi and basic English.
Ability to lead a small team during shifts.
Skills RequiredGuest handling and customer service
Team leadership
Communication skills
Problem-solving ability
Attention to detail
Basic sales and upselling skills
Knowledge of restaurant hygiene standards
Working ConditionsRotational shifts, weekends, and holidays as per business requirements.
Standing and walking for extended periods.
Fast-paced restaurant environment.
KPIsGuest satisfaction scores and feedback
Order accuracy
Table turnover efficiency
Upselling performance
Team punctuality and discipline
Compliance with hygiene and service standards
For Casa Pasta Bar / Pasta On The Go, I would recommend adding a specific KPI around delivery order coordination, speed of service, and knowledge of pasta dishes and sauces, since your concept is heavily pasta-focused and operates late into the night.
Required skills
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