Sports Community Manager / Operations Executive
Full time @ProLegion posted 1 week ago in Beauty, Fitness & Personal Care Shortlist Email JobJob Detail
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Job ID 10329
Job Description
Job Title : Sports Community Manager (SCM)
Employment Type: Full-Time
Work Mode: On-Site
Shift Type: Rotational Shifts
Location: Gurugram
Centers Available
SESH – Sector 63
DPG College – Sector 73
HSV Global School – Sector 43
NorthCap University – Sector 23A
Note: Candidates should be comfortable working at the assigned center location. Preference will be given to candidates residing within a reasonable commuting distance of the center (approximately 9–10 km or 40 minutes travel time).
ATS LINK : https://prolegion.com/jobs/9ddf7f3b-c0c9-4a88-a861-37ba0acc6cb1?utm_source=apna
Role Overview
The Sports Community Manager (SCM) is responsible for driving community engagement, ensuring operational excellence, and managing the day-to-day functioning of the assigned sports facility.
This role requires a high degree of ownership, accountability, and leadership. The SCM will be responsible for creating a thriving sports community while ensuring seamless operations and delivering an exceptional customer experience.
This is a hands-on, field-based role that requires active involvement in center operations and community activities. It is not a desk-based or coordination-only position.
Key Responsibilities
Community Engagement & Growth
Build, engage, and grow a vibrant sports community at the assigned center.
Organize leagues, tournaments, coaching programs, and community events.
Drive customer engagement, participation, and retention.
Develop strong relationships with players, coaches, and members.
Operations Management
Oversee daily operations of the sports facility.
Ensure facility readiness, cleanliness, safety, and service standards.
Monitor bookings, utilization, and overall center performance.
Address customer concerns and ensure timely resolution.
Team Leadership
Manage and coordinate with coaches, support staff, and ground personnel.
Foster a culture of accountability, teamwork, and excellence.
Ensure operational processes and standards are consistently maintained.
Business Performance
Drive revenue growth through effective center utilization and community engagement initiatives.
Track and achieve assigned business and operational KPIs.
Prepare regular reports and updates on center performance.
Candidate Profile
Qualifications
Bachelor’s Degree in any discipline.
Strong interest in sports, community building, and customer engagement.
Skills & Competencies
Excellent communication and interpersonal skills.
Strong leadership and team management capabilities.
Problem-solving and decision-making skills.
Customer-centric approach with a proactive mindset.
Ability to thrive in a dynamic, fast-paced environment.
High level of ownership, accountability, and execution excellence.
Preferred Experience
Experience in sports management, community management, operations, hospitality, events, customer service, or related fields is preferred.
Fresh graduates with strong leadership potential and a passion for sports are encouraged to apply.
Working Schedule
As sports facilities operate during peak activity hours, including mornings, evenings, weekends, and public holidays, this role requires flexibility to work in rotational shifts. Candidates should be comfortable managing operations and community activities across varying schedules.
Compensation & Benefits
Compensation
Up to ₹3.8 LPA + Performance-Based Incentives
Benefits
Health Insurance Coverage up to ₹3 Lakhs
Employee State Insurance (ESI)
Provident Fund (PF)
Performance Recognition & Rewards
Structured Training & Career Development Programs
Required skills
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