Technical Support Executive NEW

Technical Support Executive

Job Summary:
We are looking for a motivated and customer-focused Technical Support Executive to provide top-notch assistance to our clients. You will troubleshoot technical issues, guide users, and ensure a high level of customer satisfaction while maintaining detailed records of support activities.

Key Responsibilities:

• Provide prompt and courteous technical support via phone, email, chat, or remote access.

• Troubleshoot software issues related to functionality, installation, and usage, escalating complex problems when needed.

• Guide customers with clear instructions to effectively use software features.

• Maintain detailed records of customer interactions, issues, and resolutions in the support ticketing system.

• Assist with software updates and upgrades, highlighting new features and improvements.

• Conduct online training sessions or webinars to help clients understand software capabilities.

• Collect and document customer feedback to identify recurring issues and suggest product improvements.

• Stay updated with the latest developments in company software and industry best practices.

Qualifications & Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• 1–3 years of experience in technical support or a related role.

• Experience supporting software applications, preferably in HRM or enterprise software.

Benefits:

• Competitive salary and performance-based incentives.

• Dynamic and supportive work environment.

Job Location:

• Chhatrapati Sambhaji Nagar (formerly Aurangabad), Maharashtra

Salary:

• As per company standards

Tagged as: Full Time, Technical Support Executive Jobs in Maharashtra