Customer Service Executive

Full time @BSLN Consultancy LLP posted 2 weeks ago in Customer Service Email Job

Job Detail

  • Job ID 9970

Job Description

Key Responsibilities
Handle customer interactions through voice calls in a professional manner.
Understand customer concerns and provide accurate resolutions.
Deliver excellent customer service while maintaining quality standards.
Escalate complex issues to the appropriate teams when required.
Maintain accurate records of customer interactions and follow-up actions.
Meet productivity, quality, and customer satisfaction targets.
Adhere to company policies, processes, and compliance guidelines.

Eligibility Criteria
Mandatory RequirementsGraduation completed (Bachelor’s Degree).
Freshers are welcome to apply.
Excellent verbal communication skills in English.
Strong customer service orientation and interpersonal skills.
Basic computer knowledge and typing skills.
Willingness to work in rotational shifts and rotational week-offs.
Educational BackgroundPreferred: Non-Technical Graduates (BA, B.Com, BBA, B.Sc, BHM, and similar streams).
Technical Graduates (B.Tech, BE, MCA, etc.) may be considered if they possess relevant customer support, customer service, or BPO experience.

Required skills

Good English Telecalling / BPO / Telesales

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