Technical Support Executive

Full time @ProLegion posted 2 months ago in Customer Service Email Job

Job Detail

  • Job ID 4345

Job Description

Job Title: Technical Support Executive
Location: Delhi / NCR (Preferred)
Experience Required:0–2 Years
Employment Type: Full-Time

ATS Link – https://prolegion.com/jobs/5f955e6f-e1e8-40c8-9492-2287130ad07d?utm_source=apna

Job Overview
We are a fast-growing organization specializing in IoT-based solutions for securing goods in transit. The company focuses on delivering innovative and technology-driven solutions across industries such as logistics, FMCG, and government sectors. With a strong emphasis on innovation, AI-driven platforms, and a performance-driven work culture, this role offers hands-on learning and growth opportunities.

Key Responsibilities
Handle inbound and outbound calls via IVR in a timely and professional manner
Communicate with customers through calls, email, and WhatsApp
Identify customer needs, address complaints, and provide appropriate solutions
Escalate unresolved issues to relevant teams or management
Conduct follow-ups to ensure customer issues are resolved
Maintain accurate customer records in CRM systems
Prepare call logs and generate reports for management

Qualifications
Engineering degree in a relevant field

Required Skills
Excellent verbal, written, and phone communication skills
Basic computer proficiency and knowledge of reporting tools
Strong documentation and reporting skills
Understanding of electronics and technical troubleshooting

Additional Requirements
Willingness to work in flexible shifts, including night shifts

Required skills

Good English IT Support

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