Team Leader
Full time @Global Tech Institute of Management posted 2 weeks ago in Sales Shortlist Email JobJob Detail
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Job ID 7231
Job Description
Job Summary
We are looking for a highly motivated Team Leader – Tele Sales to manage and drive a team of education counselors/telecallers. The candidate will be responsible for achieving admission targets, improving conversion rates, mentoring team members, and ensuring excellent student counseling experiences.
Key Responsibilities
Team ManagementLead, motivate, and manage a team of Tele Sales Executives/Education Counselors.
Conduct daily team huddles and performance reviews.
Monitor calls and provide regular coaching and feedback.
Train new team members on products, counseling, and sales techniques.
Sales & AdmissionsDrive admissions and revenue targets for online, distance, and regular programs.
Ensure timely follow-up of leads generated through digital marketing campaigns.
Monitor lead allocation and conversion performance.
Handle escalations and assist counselors in closing high-value admissions.
Develop strategies to improve lead-to-admission conversion rates.
Performance MonitoringTrack daily, weekly, and monthly KPIs.
Prepare sales reports and performance dashboards.
Analyze team performance and implement corrective action plans.
Ensure CRM updates and lead management compliance.
Student Relationship ManagementMaintain high levels of student satisfaction.
Resolve student queries and concerns effectively.
Ensure accurate information regarding courses, universities, fees, scholarships, and EMI options.
Required SkillsStrong leadership and team management abilities.
Excellent communication and counseling skills.
Target-oriented and result-driven approach.
Good knowledge of CRM systems and MS Excel.
Strong negotiation and objection-handling skills.
Ability to work in a fast-paced EdTech environment.
Required skills
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